Client view not loading - admin view does

jambrose

Hi,

I have just updated to the latest. Tickets are being recorded via email and piping, however when a client goes to visit the ticket, via the URL in the email https://dsvddgdrr/support/view.php?auth=o1xb2jqaagzeqaaajXpri1OsJyDfPg%3D%3D (NOTE hostname removed).
When loading the page I get a 500 error.
When looking at the error log, i get:
[23-Nov-2024 15:23:12 UTC] PHP Fatal error: Cannot declare class JsonDataParser, because the name is already in use in /home/dbfdbdf/public_html/support/class.json.php on line 23

Any ideas? Admin side works.
See information

KevinTheJedi

jambrose

Please read the requirements; PHP 8.3 is not supported. Downgrade to PHP 8.2.
You must have some 3rd party plugin or maybe another application or something running that also has a class JSON and it’s clashing with ours. What plugins do you have installed? Any mods? Anything else running on that server?

Cheers.

KevinTheJedi

jambrose

Also, here is a similar thread from 2022 where the issue occurred when they were copy/replacing files:

https://forum.osticket.com/d/102268-cannot-declare-class-jsondataparser

Cheers.

jambrose

Thanks for the quick reply. I have recopied the files across, and downgraded to PHP8.2.
I have zero plugins installed. I did wonder about themes, I have not knowingly installed a theme.

jambrose

So I have deleted the whole folder, and copied the install across and it worked... v.strange!

KevinTheJedi

jambrose

Oh the woes of web servers 🤦🏼‍♂️ It’s the best and worst case lol You can’t really pinpoint the issue but it’s such a simple fix! Glad you got it working!

Cheers.