"Unable to open file!" After user creates a ticket

rwilson

Hi All,

When creating a new ticket via the user login after it submits it then returns "Unable to open file!" as below.

Our agents can create tickets and if users email in then it will automatically create the ticket but when users create them manually through the front end they get this.

Any ideas would be appreciated thanks, version etc as below.
[image removed by admin]

KevinTheJedi

rwilson

Sounds like permission issues in the sever. Make sure all files and folders are owned by the web server user/group and ensure they all have the appropriate permissions.

P.S.
I deleted your image as I’m sure you don’t want your domain name visible to the public 😉

Cheers.