Oauth2 issues.

santosh24041994

HI Kelvin/ Team,

Have followed below link to configure latest Oauth plugin but upon configuring IDP and clicking on submit, we're getting error as "This page isn’t working, helpdesk.abiogenesisclinpharm.com is currently unable to handle this request."

We're currently running with version 1.17.2.
Could you please look into this and do the needful.

Link: https://docs.osticket.com/en/latest/OAuth2/Microsoft%20Authorization%20Guide.html

KevinTheJedi

santosh24041994

For one you need to upgrade to the latest v1.17.5 or v1.18.1. Secondly, you will need to review your error logs for any related errors.

Cheers.

santosh24041994

HI Kevin,

As mentioned, have upgraded the OS ticket version to 17.5 and installed the Oauth plugin but when I try to sign in using Microsoft emailid and password, post successful authentication, it's routing back to sign-in page as below and there are no errors in the dashboard. ![Please](https://) look into this and do the needful.

Thanks,
Santosh Chitoju.

KevinTheJedi

santosh24041994

You need to read the requirements before upgrading. You should’ve also upgraded PHP to 8.1-8.2 as 8.0 is not supported.

Also if it’s routing to login page you don’t have something right in the app registration or plugin config. Go back through the documentation and follow step by step.

Cheers.

santosh24041994

Hi Kevin,

I have upgraded the PHP version to 8.2 and Created new app registration and reconfigured the system email with which the issue is resolved.
Thank you for all your support and assistance in getting this fixed.
Thanks,