Queues 1.17.5

jroca

Good morning, a few days ago I updated from version 1.17 to 1.17.5.
The queues that I had configured have not been passed correctly and now it shows me the numbering of all the tickets even closed. I looked at the settings but it's correct. Why do they work correctly in 1.17 and are changed in 1.17.5?

1.17

1.17.5

KevinTheJedi

jroca

Maybe there was a bug with the counts that was eventually addressed? We haven’t had such reports so maybe it’s also an upgrade mishap during your upgrade attempt. Do a total count of that queue to see.

Cheers.

jroca

I have made the queries to the BD_tickets, when I filter by the ID of my department I get the correct E.J: 200

And when I filter through all the departments I get the ones in the image E.J: 900

It's like I'm not filtering properly by departments. When I updated it I didn't touch the queue settings.

KevinTheJedi

jroca

That doesn't appear to be the raw query the system actually runs for the queue so that's not really helpful here. What I'm saying is what is the total count of Tickets in the queue vs what the number shows at the top?

Cheers.

KevinTheJedi

jroca

Also, it seems like maybe previously the agent in question was limited to only assigned tickets so the queue was only showing tickets assigned to them or their team(s)? Or maybe someone modified the queue to make it only show tickets assigned to a particular team?

Cheers.

jroca

Previously only tickets assigned to my department were displayed, now it seems to do a total count of tickets from all departments. It doesn't show them, but it does that total count and shows me blank pages.
As I said, it is strange since the configuration is the same, only an update has been made to a more updated version of Osticket.

apart from the fact that all the filters I had have stopped working.

KevinTheJedi

jroca

Then it seems like you didn’t upgrade properly or something as I cannot replicate this. Do you have a backup that you can retry the upgrade? As for the filters are there any logs, etc.?

Cheers.