Error 500 Page when hitting reply

michele3000

I migrated an OsTicket installation to a new server and everything seems to work fine, except that when I hit 'Reply' to a ticket I get an error 500 blank page. I checked the email settings (with and without SMTP) and they are correct, but the error also appears when I try to send a test outgoing email. I have tried everything but totally lost. Another installation of osTicket works fine on the same server. Thanks a lot if someone has any suggestion to point me in the right direction.

KevinTheJedi

michele3000

500 error is generic and hits at deeper issue elsewhere. You would need to review the various logs on the server to find a more detailed, relevant error. Typically hints at issues with the SMTP connection but shouldn't be throwing fatal error unless it's timing out or something.

Cheers.

michele3000

The error appears immediately on clicking 'Reply'. It is not even trying to send :

KevinTheJedi

michele3000

Then:

500 error is generic and hits at deeper issue elsewhere. You would need to review the various logs on the server to find a more detailed, relevant error.

Cheers.

michele3000

I get about 30 lines of Deprecation Warnings like this:

Deprecated: Return type of ListObject::offsetSet($offset, $value) should either be compatible with ArrayAccess::offsetSet(mixed $offset, mixed $value): void, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in /home/.../include/class.util.php on line 207

And then this:

Warning: ini_set(): Session ini settings cannot be changed after headers have already been sent in /home/.../bootstrap.php on line 19

Warning: session_cache_limiter(): Session cache limiter cannot be changed after headers have already been sent in /home/.../bootstrap.php on line 21

KevinTheJedi

michele3000

None of that is relevant unfortunately. Try modifying your bootstrap.php file, setting display_errors and display_startup_errors to 1, and retest. This should output the error on screen for you.

Cheers.

michele3000

Thanks Kevin.
I did, tried again and get this:

Fatal error: Uncaught Error: Call to undefined function iconv_mime_encode() in /home/.../contactcentre/include/laminas-mail/src/Header/HeaderWrap.php:182 Stack trace: #0 /home/.../contactcentre/include/laminas-mail/src/Header/Subject.php(119): Laminas\Mail\Header\HeaderWrap::canBeEncoded('osTicket test e...') #1 /home.../contactcentre/include/laminas-mail/src/Message.php(350): Laminas\Mail\Header\Subject->setSubject('osTicket test e...') #2 /home/.../contactcentre/include/class.mailer.php(358): Laminas\Mail\Message->setSubject('osTicket test e...') #3 /home/.../contactcentre/include/class.email.php(235): osTicket\Mail\Mailer->send('emmamilon@gmail...', 'osTicket test e...', '<p>test</p>', Array, Array) #4 /home/.../contactcentre/scp/emailtest.php(38): Email->send('emmamilon@gmail...', 'osTicket test e...', '<p>test</p>', NULL, Array) #5 {main} thrown in /home.../contactcentre/include/laminas-mail/src/Header/HeaderWrap.php on line 182

KevinTheJedi

michele3000

Ah, perfect. That's much better and definitely the cause of the issue. So you simply need to install and enable the php-iconv extension and you should be good to go. It may be called something else in your specific server/distro so please lookup specific guides to your OS.

We actually added a pull for this that will be included in the next release:

https://github.com/osTicket/osTicket/pull/6727

Cheers.

michele3000

Thank you so much Kevin!
Installing php-iconv solved it.