HTTP Error 500

Scush

I've caused myself a bit of grief after trying to upgrade the OAuth plugin. I've ended up updating the version of Ubuntu that was hosting my helpdesk which is now giving me the 500 error. I've checked the Apache error log which is returning the below

[Tue Nov 05 00:00:01.562489 2024] [mpm_prefork:notice] [pid 2120422] AH00163: Apache/2.4.52 (Ubuntu) mod_fcgid/2.3.9 OpenSSL/3.0.2 configured -- resuming normal operations
[Tue Nov 05 00:00:01.562522 2024] [core:notice] [pid 2120422] AH00094: Command line: '/usr/sbin/apache2'
[Tue Nov 05 00:42:30.784106 2024] [core:error] [pid 3180156] [client 8.213.128.36:55696] AH10244: invalid URI path (/cgi-bin/.%2e/.%2e/.%2e/.%2e/.%2e/.%2e/.%2e/.%2e/.%2e/.%2e/bin/sh)
[Tue Nov 05 00:42:34.679178 2024] [core:error] [pid 3180157] [client 8.213.128.36:55704] AH10244: invalid URI path (/cgi-bin/%%32%65%%32%65/%%32%65%%32%65/%%32%65%%32%65/%%32%65%%32%65/%%32%65%%32%65/%%32%65%%32%65/%%32%65%%32%65/bin/sh)
[Tue Nov 05 00:42:56.314763 2024] [php:warn] [pid 3180160] [client 8.213.128.36:46932] PHP Warning: require(client.inc.php): Failed to open stream: No such file or directory in /var/www/html/osTicket/apps/dispatcher.php on line 23
[Tue Nov 05 00:42:56.314811 2024] [php:error] [pid 3180160] [client 8.213.128.36:46932] PHP Fatal error: Uncaught Error: Failed opening required 'client.inc.php' (include_path='.:/usr/share/php') in /var/www/html/osTicket/apps/dispatcher.php:23\nStack trace:\n#0 {main}\n thrown in /var/www/html/osTicket/apps/dispatcher.php on line 23
[Tue Nov 05 09:29:50.347288 2024] [mpm_prefork:notice] [pid 2120422] AH00170: caught SIGWINCH, shutting down gracefully
[Tue Nov 05 09:30:26.841404 2024] [mpm_prefork:notice] [pid 986] AH00163: Apache/2.4.52 (Ubuntu) mod_fcgid/2.3.9 OpenSSL/3.0.2 configured -- resuming normal operations
[Tue Nov 05 09:30:26.841864 2024] [core:notice] [pid 986] AH00094: Command line: '/usr/sbin/apache2'
[Tue Nov 05 09:34:24.974542 2024] [mpm_prefork:notice] [pid 986] AH00170: caught SIGWINCH, shutting down gracefully
[Tue Nov 05 09:34:25.245948 2024] [mpm_prefork:notice] [pid 48343] AH00163: Apache/2.4.52 (Ubuntu) mod_fcgid/2.3.9 OpenSSL/3.0.2 configured -- resuming normal operations
[Tue Nov 05 09:34:25.246002 2024] [core:notice] [pid 48343] AH00094: Command line: '/usr/sbin/apache2'
[Tue Nov 05 09:35:42.051512 2024] [mpm_prefork:notice] [pid 48343] AH00170: caught SIGWINCH, shutting down gracefully
[Tue Nov 05 09:36:09.913884 2024] [mpm_prefork:notice] [pid 924] AH00163: Apache/2.4.52 (Ubuntu) mod_fcgid/2.3.9 OpenSSL/3.0.2 configured -- resuming normal operations
[Tue Nov 05 09:36:09.914580 2024] [core:notice] [pid 924] AH00094: Command line: '/usr/sbin/apache2'
[Tue Nov 05 09:38:00.371435 2024] [php:error] [pid 942] [client 172.16.8.1:64146] PHP Fatal error: Uncaught Error: Call to undefined function mysqli_init() in /var/www/html/osTicket/include/mysqli.php:28\nStack trace:\n#0 /var/www/html/osTicket/bootstrap.php(217): db_connect()\n#1 /var/www/html/osTicket/main.inc.php(28): Bootstrap::connect()\n#2 /var/www/html/osTicket/client.inc.php(21): require_once('...')\n#3 /var/www/html/osTicket/login.php(19): require_once('...')\n#4 {main}\n thrown in /var/www/html/osTicket/include/mysqli.php on line 28, referer: https://help.chichesterfreeschool.org.uk/
[Tue Nov 05 09:38:02.185854 2024] [php:error] [pid 943] [client 172.16.8.1:64150] PHP Fatal error: Uncaught Error: Call to undefined function mysqli_init() in /var/www/html/osTicket/include/mysqli.php:28\nStack trace:\n#0 /var/www/html/osTicket/bootstrap.php(217): db_connect()\n#1 /var/www/html/osTicket/main.inc.php(28): Bootstrap::connect()\n#2 /var/www/html/osTicket/client.inc.php(21): require_once('...')\n#3 /var/www/html/osTicket/login.php(19): require_once('...')\n#4 {main}\n thrown in /var/www/html/osTicket/include/mysqli.php on line 28, referer: https://help.chichesterfreeschool.org.uk/
[Tue Nov 05 09:38:03.958864 2024] [php:error] [pid 944] [client 172.16.8.1:64152] PHP Fatal error: Uncaught Error: Call to undefined function mysqli_init() in /var/www/html/osTicket/include/mysqli.php:28\nStack trace:\n#0 /var/www/html/osTicket/bootstrap.php(217): db_connect()\n#1 /var/www/html/osTicket/main.inc.php(28): Bootstrap::connect()\n#2 /var/www/html/osTicket/client.inc.php(21): require_once('...')\n#3 /var/www/html/osTicket/login.php(19): require_once('...')\n#4 {main}\n thrown in /var/www/html/osTicket/include/mysqli.php on line 28, referer: https://help.chichesterfreeschool.org.uk/
[Tue Nov 05 09:38:05.525710 2024] [php:error] [pid 945] [client 172.16.8.1:64156] PHP Fatal error: Uncaught Error: Call to undefined function mysqli_init() in /var/www/html/osTicket/include/mysqli.php:28\nStack trace:\n#0 /var/www/html/osTicket/bootstrap.php(217): db_connect()\n#1 /var/www/html/osTicket/main.inc.php(28): Bootstrap::connect()\n#2 /var/www/html/osTicket/scp/staff.inc.php(20): require_once('...')\n#3 /var/www/html/osTicket/scp/admin.inc.php(16): require_once('...')\n#4 /var/www/html/osTicket/scp/plugins.php(2): require('...')\n#5 {main}\n thrown in /var/www/html/osTicket/include/mysqli.php on line 28, referer: https://login.microsoftonline.com/
[Tue Nov 05 09:38:29.060272 2024] [php:error] [pid 946] [client 172.16.8.1:64180] PHP Fatal error: Uncaught Error: Call to undefined function mysqli_init() in /var/www/html/osTicket/include/mysqli.php:28\nStack trace:\n#0 /var/www/html/osTicket/bootstrap.php(217): db_connect()\n#1 /var/www/html/osTicket/main.inc.php(28): Bootstrap::connect()\n#2 /var/www/html/osTicket/scp/staff.inc.php(20): require_once('...')\n#3 /var/www/html/osTicket/scp/admin.inc.php(16): require_once('...')\n#4 /var/www/html/osTicket/scp/plugins.php(2): require('...')\n#5 {main}\n thrown in /var/www/html/osTicket/include/mysqli.php on line 28, referer: https://login.microsoftonline.com/
[Tue Nov 05 09:38:43.782233 2024] [mpm_prefork:notice] [pid 924] AH00170: caught SIGWINCH, shutting down gracefully
[Tue Nov 05 09:39:13.029477 2024] [mpm_prefork:notice] [pid 1004] AH00163: Apache/2.4.52 (Ubuntu) mod_fcgid/2.3.9 OpenSSL/3.0.2 configured -- resuming normal operations
[Tue Nov 05 09:39:13.029726 2024] [core:notice] [pid 1004] AH00094: Command line: '/usr/sbin/apache2'
[Tue Nov 05 09:39:34.170517 2024] [php:error] [pid 1007] [client 172.16.8.1:64290] PHP Fatal error: Uncaught Error: Call to undefined function mysqli_init() in /var/www/html/osTicket/include/mysqli.php:28\nStack trace:\n#0 /var/www/html/osTicket/bootstrap.php(217): db_connect()\n#1 /var/www/html/osTicket/main.inc.php(28): Bootstrap::connect()\n#2 /var/www/html/osTicket/scp/staff.inc.php(20): require_once('...')\n#3 /var/www/html/osTicket/scp/admin.inc.php(16): require_once('...')\n#4 /var/www/html/osTicket/scp/plugins.php(2): require('...')\n#5 {main}\n thrown in /var/www/html/osTicket/include/mysqli.php on line 28, referer: https://login.microsoftonline.com/
[Tue Nov 05 09:39:34.734973 2024] [php:error] [pid 1008] [client 172.16.8.1:64296] PHP Fatal error: Uncaught Error: Call to undefined function mysqli_init() in /var/www/html/osTicket/include/mysqli.php:28\nStack trace:\n#0 /var/www/html/osTicket/bootstrap.php(217): db_connect()\n#1 /var/www/html/osTicket/main.inc.php(28): Bootstrap::connect()\n#2 /var/www/html/osTicket/scp/staff.inc.php(20): require_once('...')\n#3 /var/www/html/osTicket/scp/admin.inc.php(16): require_once('...')\n#4 /var/www/html/osTicket/scp/plugins.php(2): require('...')\n#5 {main}\n thrown in /var/www/html/osTicket/include/mysqli.php on line 28, referer: https://login.microsoftonline.com/
[Tue Nov 05 09:39:36.565120 2024] [php:error] [pid 1010] [client 172.16.8.1:64297] PHP Fatal error: Uncaught Error: Call to undefined function mysqli_init() in /var/www/html/osTicket/include/mysqli.php:28\nStack trace:\n#0 /var/www/html/osTicket/bootstrap.php(217): db_connect()\n#1 /var/www/html/osTicket/main.inc.php(28): Bootstrap::connect()\n#2 /var/www/html/osTicket/scp/staff.inc.php(20): require_once('...')\n#3 /var/www/html/osTicket/scp/tickets.php(17): require('...')\n#4 /var/www/html/osTicket/scp/index.php(17): require('...')\n#5 {main}\n thrown in /var/www/html/osTicket/include/mysqli.php on line 28
[Tue Nov 05 09:39:49.823472 2024] [php:error] [pid 1011] [client 172.16.8.1:64319] PHP Fatal error: Uncaught Error: Call to undefined function mysqli_init() in /var/www/html/osTicket/include/mysqli.php:28\nStack trace:\n#0 /var/www/html/osTicket/bootstrap.php(217): db_connect()\n#1 /var/www/html/osTicket/main.inc.php(28): Bootstrap::connect()\n#2 /var/www/html/osTicket/scp/staff.inc.php(20): require_once('...')\n#3 /var/www/html/osTicket/scp/tickets.php(17): require('...')\n#4 /var/www/html/osTicket/scp/index.php(17): require('...')\n#5 {main}\n thrown in /var/www/html/osTicket/include/mysqli.php on line 28
[Tue Nov 05 09:39:58.399655 2024] [php:error] [pid 1009] [client 172.16.8.1:64327] PHP Fatal error: Uncaught Error: Call to undefined function mysqli_init() in /var/www/html/osTicket/include/mysqli.php:28\nStack trace:\n#0 /var/www/html/osTicket/bootstrap.php(217): db_connect()\n#1 /var/www/html/osTicket/main.inc.php(28): Bootstrap::connect()\n#2 /var/www/html/osTicket/scp/staff.inc.php(20): require_once('...')\n#3 /var/www/html/osTicket/scp/admin.inc.php(16): require_once('...')\n#4 /var/www/html/osTicket/scp/plugins.php(2): require('...')\n#5 {main}\n thrown in /var/www/html/osTicket/include/mysqli.php on line 28, referer: https://login.microsoftonline.com/
[Tue Nov 05 09:39:59.717805 2024] [php:error] [pid 1346] [client 172.16.8.1:64329] PHP Fatal error: Uncaught Error: Call to undefined function mysqli_init() in /var/www/html/osTicket/include/mysqli.php:28\nStack trace:\n#0 /var/www/html/osTicket/bootstrap.php(217): db_connect()\n#1 /var/www/html/osTicket/main.inc.php(28): Bootstrap::connect()\n#2 /var/www/html/osTicket/scp/staff.inc.php(20): require_once('...')\n#3 /var/www/html/osTicket/scp/tickets.php(17): require('...')\n#4 /var/www/html/osTicket/scp/index.php(17): require('...')\n#5 {main}\n thrown in /var/www/html/osTicket/include/mysqli.php on line 28
[Tue Nov 05 09:40:14.257485 2024] [php:error] [pid 1007] [client 172.16.8.1:64356] PHP Fatal error: Uncaught Error: Call to undefined function mysqli_init() in /var/www/html/osTicket/include/mysqli.php:28\nStack trace:\n#0 /var/www/html/osTicket/bootstrap.php(217): db_connect()\n#1 /var/www/html/osTicket/main.inc.php(28): Bootstrap::connect()\n#2 /var/www/html/osTicket/client.inc.php(21): require_once('...')\n#3 /var/www/html/osTicket/index.php(16): require('...')\n#4 {main}\n thrown in /var/www/html/osTicket/include/mysqli.php on line 28, referer: https://www.google.com/
[Tue Nov 05 09:40:25.324434 2024] [php:error] [pid 1008] [client 172.16.8.1:64357] PHP Fatal error: Uncaught Error: Call to undefined function mysqli_init() in /var/www/html/osTicket/include/mysqli.php:28\nStack trace:\n#0 /var/www/html/osTicket/bootstrap.php(217): db_connect()\n#1 /var/www/html/osTicket/main.inc.php(28): Bootstrap::connect()\n#2 /var/www/html/osTicket/client.inc.php(21): require_once('...')\n#3 /var/www/html/osTicket/index.php(16): require('...')\n#4 {main}\n thrown in /var/www/html/osTicket/include/mysqli.php on line 28, referer: https://www.google.com/
[Tue Nov 05 09:42:28.852109 2024] [php:error] [pid 1009] [client 172.16.8.1:64537] PHP Fatal error: Uncaught Error: Call to undefined function mysqli_init() in /var/www/html/osTicket/include/mysqli.php:28\nStack trace:\n#0 /var/www/html/osTicket/bootstrap.php(217): db_connect()\n#1 /var/www/html/osTicket/main.inc.php(28): Bootstrap::connect()\n#2 /var/www/html/osTicket/client.inc.php(21): require_once('...')\n#3 /var/www/html/osTicket/index.php(16): require('...')\n#4 {main}\n thrown in /var/www/html/osTicket/include/mysqli.php on line 28, referer: https://www.google.com/
[Tue Nov 05 09:42:30.406610 2024] [php:error] [pid 1007] [client 172.16.8.1:64541] PHP Fatal error: Uncaught Error: Call to undefined function mysqli_init() in /var/www/html/osTicket/include/mysqli.php:28\nStack trace:\n#0 /var/www/html/osTicket/bootstrap.php(217): db_connect()\n#1 /var/www/html/osTicket/main.inc.php(28): Bootstrap::connect()\n#2 /var/www/html/osTicket/scp/staff.inc.php(20): require_once('...')\n#3 /var/www/html/osTicket/scp/tickets.php(17): require('...')\n#4 /var/www/html/osTicket/scp/index.php(17): require('...')\n#5 {main}\n thrown in /var/www/html/osTicket/include/mysqli.php on line 28
[Tue Nov 05 09:42:31.934783 2024] [php:error] [pid 1356] [client 172.16.8.1:64545] PHP Fatal error: Uncaught Error: Call to undefined function mysqli_init() in /var/www/html/osTicket/include/mysqli.php:28\nStack trace:\n#0 /var/www/html/osTicket/bootstrap.php(217): db_connect()\n#1 /var/www/html/osTicket/main.inc.php(28): Bootstrap::connect()\n#2 /var/www/html/osTicket/scp/staff.inc.php(20): require_once('...')\n#3 /var/www/html/osTicket/scp/tickets.php(17): require('...')\n#4 /var/www/html/osTicket/scp/index.php(17): require('...')\n#5 {main}\n thrown in /var/www/html/osTicket/include/mysqli.php on line 28
[Tue Nov 05 09:45:33.530300 2024] [php:error] [pid 1008] [client 172.16.8.1:64759] PHP Fatal error: Uncaught Error: Call to undefined function mysqli_init() in /var/www/html/osTicket/include/mysqli.php:28\nStack trace:\n#0 /var/www/html/osTicket/bootstrap.php(217): db_connect()\n#1 /var/www/html/osTicket/main.inc.php(28): Bootstrap::connect()\n#2 /var/www/html/osTicket/scp/staff.inc.php(20): require_once('...')\n#3 /var/www/html/osTicket/scp/tickets.php(17): require('...')\n#4 /var/www/html/osTicket/scp/index.php(17): require('...')\n#5 {main}\n thrown in /var/www/html/osTicket/include/mysqli.php on line 28
[Tue Nov 05 09:46:55.303830 2024] [php:error] [pid 1009] [client 172.16.8.1:64856] PHP Fatal error: Uncaught Error: Call to undefined function mysqli_init() in /var/www/html/osTicket/include/mysqli.php:28\nStack trace:\n#0 /var/www/html/osTicket/bootstrap.php(217): db_connect()\n#1 /var/www/html/osTicket/main.inc.php(28): Bootstrap::connect()\n#2 /var/www/html/osTicket/scp/staff.inc.php(20): require_once('...')\n#3 /var/www/html/osTicket/scp/tickets.php(17): require('...')\n#4 /var/www/html/osTicket/scp/index.php(17): require('...')\n#5 {main}\n thrown in /var/www/html/osTicket/include/mysqli.php on line 28
[Tue Nov 05 09:51:42.593055 2024] [php:error] [pid 1356] [client 172.16.8.1:65181] PHP Fatal error: Uncaught Error: Call to undefined function mysqli_init() in /var/www/html/osTicket/include/mysqli.php:28\nStack trace:\n#0 /var/www/html/osTicket/bootstrap.php(217): db_connect()\n#1 /var/www/html/osTicket/main.inc.php(28): Bootstrap::connect()\n#2 /var/www/html/osTicket/scp/staff.inc.php(20): require_once('...')\n#3 /var/www/html/osTicket/scp/tickets.php(17): require('...')\n#4 /var/www/html/osTicket/scp/index.php(17): require('...')\n#5 {main}\n thrown in /var/www/html/osTicket/include/mysqli.php on line 28
[Tue Nov 05 09:54:53.683460 2024] [php:error] [pid 1008] [client 172.16.8.1:65430] PHP Fatal error: Uncaught Error: Call to undefined function mysqli_init() in /var/www/html/osTicket/include/mysqli.php:28\nStack trace:\n#0 /var/www/html/osTicket/bootstrap.php(217): db_connect()\n#1 /var/www/html/osTicket/main.inc.php(28): Bootstrap::connect()\n#2 /var/www/html/osTicket/scp/staff.inc.php(20): require_once('...')\n#3 /var/www/html/osTicket/scp/tickets.php(17): require('...')\n#4 /var/www/html/osTicket/scp/index.php(17): require('...')\n#5 {main}\n thrown in /var/www/html/osTicket/include/mysqli.php on line 28
[Tue Nov 05 09:54:54.523284 2024] [php:error] [pid 1010] [client 172.16.8.1:65431] PHP Fatal error: Uncaught Error: Call to undefined function mysqli_init() in /var/www/html/osTicket/include/mysqli.php:28\nStack trace:\n#0 /var/www/html/osTicket/bootstrap.php(217): db_connect()\n#1 /var/www/html/osTicket/main.inc.php(28): Bootstrap::connect()\n#2 /var/www/html/osTicket/scp/staff.inc.php(20): require_once('...')\n#3 /var/www/html/osTicket/scp/tickets.php(17): require('...')\n#4 /var/www/html/osTicket/scp/index.php(17): require('...')\n#5 {main}\n thrown in /var/www/html/osTicket/include/mysqli.php on line 28
[Tue Nov 05 09:59:28.059728 2024] [php:error] [pid 1011] [client 172.16.8.1:63455] PHP Fatal error: Uncaught Error: Call to undefined function mysqli_init() in /var/www/html/osTicket/include/mysqli.php:28\nStack trace:\n#0 /var/www/html/osTicket/bootstrap.php(217): db_connect()\n#1 /var/www/html/osTicket/main.inc.php(28): Bootstrap::connect()\n#2 /var/www/html/osTicket/scp/staff.inc.php(20): require_once('...')\n#3 /var/www/html/osTicket/scp/tickets.php(17): require('...')\n#4 /var/www/html/osTicket/scp/index.php(17): require('...')\n#5 {main}\n thrown in /var/www/html/osTicket/include/mysqli.php on line 28
[Tue Nov 05 10:04:23.945448 2024] [php:error] [pid 1009] [client 172.16.8.1:63838] PHP Fatal error: Uncaught Error: Call to undefined function mysqli_init() in /var/www/html/osTicket/include/mysqli.php:28\nStack trace:\n#0 /var/www/html/osTicket/bootstrap.php(217): db_connect()\n#1 /var/www/html/osTicket/main.inc.php(28): Bootstrap::connect()\n#2 /var/www/html/osTicket/scp/staff.inc.php(20): require_once('...')\n#3 /var/www/html/osTicket/scp/tickets.php(17): require('...')\n#4 /var/www/html/osTicket/scp/index.php(17): require('...')\n#5 {main}\n thrown in /var/www/html/osTicket/include/mysqli.php on line 28
[Tue Nov 05 10:05:21.495112 2024] [php:error] [pid 1007] [client 172.16.8.1:63897] PHP Fatal error: Uncaught Error: Call to undefined function mysqli_init() in /var/www/html/osTicket/include/mysqli.php:28\nStack trace:\n#0 /var/www/html/osTicket/bootstrap.php(217): db_connect()\n#1 /var/www/html/osTicket/main.inc.php(28): Bootstrap::connect()\n#2 /var/www/html/osTicket/scp/staff.inc.php(20): require_once('...')\n#3 /var/www/html/osTicket/scp/tickets.php(17): require('...')\n#4 /var/www/html/osTicket/scp/index.php(17): require('...')\n#5 {main}\n thrown in /var/www/html/osTicket/include/mysqli.php on line 28
[Tue Nov 05 10:15:03.648609 2024] [php:error] [pid 1346] [client 172.16.8.1:64671] PHP Fatal error: Uncaught Error: Call to undefined function mysqli_init() in /var/www/html/osTicket/include/mysqli.php:28\nStack trace:\n#0 /var/www/html/osTicket/bootstrap.php(217): db_connect()\n#1 /var/www/html/osTicket/main.inc.php(28): Bootstrap::connect()\n#2 /var/www/html/osTicket/scp/staff.inc.php(20): require_once('...')\n#3 /var/www/html/osTicket/scp/tickets.php(17): require('...')\n#4 /var/www/html/osTicket/scp/index.php(17): require('...')\n#5 {main}\n thrown in /var/www/html/osTicket/include/mysqli.php on line 28
[Tue Nov 05 10:15:04.424490 2024] [php:error] [pid 1008] [client 172.16.8.1:64672] PHP Fatal error: Uncaught Error: Call to undefined function mysqli_init() in /var/www/html/osTicket/include/mysqli.php:28\nStack trace:\n#0 /var/www/html/osTicket/bootstrap.php(217): db_connect()\n#1 /var/www/html/osTicket/main.inc.php(28): Bootstrap::connect()\n#2 /var/www/html/osTicket/scp/staff.inc.php(20): require_once('...')\n#3 /var/www/html/osTicket/scp/tickets.php(17): require('...')\n#4 /var/www/html/osTicket/scp/index.php(17): require('...')\n#5 {main}\n thrown in /var/www/html/osTicket/include/mysqli.php on line 28
[Tue Nov 05 10:17:42.248537 2024] [php:error] [pid 1010] [client 115.231.78.11:30000] PHP Fatal error: Uncaught Error: Call to undefined function mysqli_init() in /var/www/html/osTicket/include/mysqli.php:28\nStack trace:\n#0 /var/www/html/osTicket/bootstrap.php(217): db_connect()\n#1 /var/www/html/osTicket/main.inc.php(28): Bootstrap::connect()\n#2 /var/www/html/osTicket/client.inc.php(21): require_once('...')\n#3 /var/www/html/osTicket/index.php(16): require('...')\n#4 {main}\n thrown in /var/www/html/osTicket/include/mysqli.php on line 28
[Tue Nov 05 10:17:43.064703 2024] [php:error] [pid 1011] [client 115.231.78.11:43541] PHP Fatal error: Uncaught Error: Call to undefined function mysqli_init() in /var/www/html/osTicket/include/mysqli.php:28\nStack trace:\n#0 /var/www/html/osTicket/bootstrap.php(217): db_connect()\n#1 /var/www/html/osTicket/main.inc.php(28): Bootstrap::connect()\n#2 /var/www/html/osTicket/client.inc.php(21): require_once('...')\n#3 /var/www/html/osTicket/index.php(16): require('...')\n#4 {main}\n thrown in /var/www/html/osTicket/include/mysqli.php on line 28
[Tue Nov 05 10:26:14.486231 2024] [mpm_prefork:notice] [pid 1004] AH00170: caught SIGWINCH, shutting down gracefully
[Tue Nov 05 10:26:43.016590 2024] [mpm_prefork:notice] [pid 959] AH00163: Apache/2.4.52 (Ubuntu) mod_fcgid/2.3.9 OpenSSL/3.0.2 configured -- resuming normal operations
[Tue Nov 05 10:26:43.017527 2024] [core:notice] [pid 959] AH00094: Command line: '/usr/sbin/apache2'
[Tue Nov 05 10:26:46.429643 2024] [php:error] [pid 1032] [client 172.16.8.1:65502] PHP Fatal error: Uncaught Error: Call to undefined function mysqli_init() in /var/www/html/osTicket/include/mysqli.php:28\nStack trace:\n#0 /var/www/html/osTicket/bootstrap.php(217): db_connect()\n#1 /var/www/html/osTicket/main.inc.php(28): Bootstrap::connect()\n#2 /var/www/html/osTicket/scp/staff.inc.php(20): require_once('...')\n#3 /var/www/html/osTicket/scp/tickets.php(17): require('...')\n#4 /var/www/html/osTicket/scp/index.php(17): require('...')\n#5 {main}\n thrown in /var/www/html/osTicket/include/mysqli.php on line 28
[Tue Nov 05 10:26:47.002641 2024] [php:error] [pid 1034] [client 172.16.8.1:65504] PHP Fatal error: Uncaught Error: Call to undefined function mysqli_init() in /var/www/html/osTicket/include/mysqli.php:28\nStack trace:\n#0 /var/www/html/osTicket/bootstrap.php(217): db_connect()\n#1 /var/www/html/osTicket/main.inc.php(28): Bootstrap::connect()\n#2 /var/www/html/osTicket/scp/staff.inc.php(20): require_once('...')\n#3 /var/www/html/osTicket/scp/tickets.php(17): require('...')\n#4 /var/www/html/osTicket/scp/index.php(17): require('...')\n#5 {main}\n thrown in /var/www/html/osTicket/include/mysqli.php on line 28
[Tue Nov 05 10:26:47.455217 2024] [php:error] [pid 1033] [client 172.16.8.1:65505] PHP Fatal error: Uncaught Error: Call to undefined function mysqli_init() in /var/www/html/osTicket/include/mysqli.php:28\nStack trace:\n#0 /var/www/html/osTicket/bootstrap.php(217): db_connect()\n#1 /var/www/html/osTicket/main.inc.php(28): Bootstrap::connect()\n#2 /var/www/html/osTicket/scp/staff.inc.php(20): require_once('...')\n#3 /var/www/html/osTicket/scp/tickets.php(17): require('...')\n#4 /var/www/html/osTicket/scp/index.php(17): require('...')\n#5 {main}\n thrown in /var/www/html/osTicket/include/mysqli.php on line 28
[Tue Nov 05 10:26:47.638011 2024] [php:error] [pid 1035] [client 172.16.8.1:65506] PHP Fatal error: Uncaught Error: Call to undefined function mysqli_init() in /var/www/html/osTicket/include/mysqli.php:28\nStack trace:\n#0 /var/www/html/osTicket/bootstrap.php(217): db_connect()\n#1 /var/www/html/osTicket/main.inc.php(28): Bootstrap::connect()\n#2 /var/www/html/osTicket/scp/staff.inc.php(20): require_once('...')\n#3 /var/www/html/osTicket/scp/tickets.php(17): require('...')\n#4 /var/www/html/osTicket/scp/index.php(17): require('...')\n#5 {main}\n thrown in /var/www/html/osTicket/include/mysqli.php on line 28
[Tue Nov 05 10:26:47.821942 2024] [php:error] [pid 1036] [client 172.16.8.1:65507] PHP Fatal error: Uncaught Error: Call to undefined function mysqli_init() in /var/www/html/osTicket/include/mysqli.php:28\nStack trace:\n#0 /var/www/html/osTicket/bootstrap.php(217): db_connect()\n#1 /var/www/html/osTicket/main.inc.php(28): Bootstrap::connect()\n#2 /var/www/html/osTicket/scp/staff.inc.php(20): require_once('...')\n#3 /var/www/html/osTicket/scp/tickets.php(17): require('...')\n#4 /var/www/html/osTicket/scp/index.php(17): require('...')\n#5 {main}\n thrown in /var/www/html/osTicket/include/mysqli.php on line 28
[Tue Nov 05 10:27:33.811391 2024] [mpm_prefork:notice] [pid 959] AH00170: caught SIGWINCH, shutting down gracefully
[Tue Nov 05 10:28:02.544924 2024] [mpm_prefork:notice] [pid 942] AH00163: Apache/2.4.52 (Ubuntu) mod_fcgid/2.3.9 OpenSSL/3.0.2 configured -- resuming normal operations
[Tue Nov 05 10:28:02.545558 2024] [core:notice] [pid 942] AH00094: Command line: '/usr/sbin/apache2'
[Tue Nov 05 10:28:13.148615 2024] [php:error] [pid 953] [client 172.16.8.1:49273] PHP Fatal error: Uncaught Error: Call to undefined function mysqli_init() in /var/www/html/osTicket/include/mysqli.php:28\nStack trace:\n#0 /var/www/html/osTicket/bootstrap.php(217): db_connect()\n#1 /var/www/html/osTicket/main.inc.php(28): Bootstrap::connect()\n#2 /var/www/html/osTicket/scp/staff.inc.php(20): require_once('...')\n#3 /var/www/html/osTicket/scp/tickets.php(17): require('...')\n#4 /var/www/html/osTicket/scp/index.php(17): require('...')\n#5 {main}\n thrown in /var/www/html/osTicket/include/mysqli.php on line 28
[Tue Nov 05 10:28:56.677088 2024] [php:error] [pid 954] [client 172.16.8.1:49317] PHP Fatal error: Uncaught Error: Call to undefined function mysqli_init() in /var/www/html/osTicket/include/mysqli.php:28\nStack trace:\n#0 /var/www/html/osTicket/bootstrap.php(217): db_connect()\n#1 /var/www/html/osTicket/main.inc.php(28): Bootstrap::connect()\n#2 /var/www/html/osTicket/scp/staff.inc.php(20): require_once('...')\n#3 /var/www/html/osTicket/scp/tickets.php(17): require('...')\n#4 /var/www/html/osTicket/scp/index.php(17): require('...')\n#5 {main}\n thrown in /var/www/html/osTicket/include/mysqli.php on line 28
[Tue Nov 05 10:28:57.736144 2024] [php:error] [pid 957] [client 172.16.8.1:49318] PHP Fatal error: Uncaught Error: Call to undefined function mysqli_init() in /var/www/html/osTicket/include/mysqli.php:28\nStack trace:\n#0 /var/www/html/osTicket/bootstrap.php(217): db_connect()\n#1 /var/www/html/osTicket/main.inc.php(28): Bootstrap::connect()\n#2 /var/www/html/osTicket/scp/staff.inc.php(20): require_once('...')\n#3 /var/www/html/osTicket/scp/tickets.php(17): require('...')\n#4 /var/www/html/osTicket/scp/index.php(17): require('...')\n#5 {main}\n thrown in /var/www/html/osTicket/include/mysqli.php on line 28

This is a system I've inherited so I am still trying to wrap my head around everything, any assistance would be appreciated, Thanks!

Scush

To add:

osTicket Version 17.7.5
Ubuntu Version 22.04.5

It looks like Ubuntu itself wasn't updated but there were updates for other apps which I did update

Looking through the log I can see that it cant find the client.inc PHP however I have verified that that still exists in the same place

KevinTheJedi

Scush

Apparently your upgrade touched PHP and it didn’t reinstall/re-enable the mysql PHP extension.

Cheers.