hello is there way that i can edit the "low, normal, high, emergency" priorities in this version can anyone explain this to me thank you
mabf
By using a language pack that has the Priorities translated or by modifying the codebase. If you are using a language pack and the priorities are not translated you can suggest the translations yourself. You can do so by registering for a Crowdin account and then suggesting the translations in the official osTicket Crowdin Project.
Cheers.
KevinTheJedi thanks for the reply, where is the file located at and do you know what file do i need to edit? please i actually have a language pack installed but i edit the "priority.yaml" in the include>i18n>en_US
When modifying the codebase you are always on your own as you are deviating from core. The code is open source and easily searchable on Github. You will proceed at your own risk. Good luck!
You would need to unpack the plugin and modify the files directly. You cannot edit a PHAR file directly.
KevinTheJedi but i dont get it i have 2 files in the US_us folder and the new spanish folder called "priority.yaml" both are in spanish in the core files but it keeps showing me the prioroties in english
Then you are likely looking at the wrong place, or there are multiple language pack files with priorities, etc.
can you help me find it please?
Simply grep (search) for "Emergency" in all files and find all references and make sure they are all translated. Translatable strings are typically in multiple translation files.
KevinTheJedi I did this with all the files on notepad++ and i got nothing with "emergency" Buscar "Emergency" (Hay 0 coincidencia(s) en 0 archivo(s) de 2145 búsqueda(s))
Then simply modify the values in the database in the _ticket_priority table.
KevinTheJedi now it works thank you very much for the help
