We recently migrated the ticket system to another server, but there are some tickets that are very heavy and contain files and are long, so it doesn't finish loading completely
My ticket doesn't finish loading completely
You need to look at your logs (general server logs, webserver error logs, PHP error logs, MySQL/MariaDB error logs, osTicket System Logs, Browser Console logs, etc.) for any related errors. Without errors we are blind as to what the issue is.
Cheers.
Hi Kevin, check the Apache log and it doesn't show any related errors.
- Edited
There are many logs other than apache and browser logs. Did you check your php error logs? is the request being cancelled when it stops? Have you tracked the server resources during a large ticket load to see if the resources get choked up or something? Have you tried increasing your timeout limits for apache and PHP/PHP-FPM? We need much more information.
Cheers.
Hello Kevin, could you help me, what does blob mean? Oh, where can I look for that file in the database?
That has nothing to do with this; so don't get hung up on that.
Files are stored in the _file table. They are linked to objects via the _attachment table. File contents are stored in the _file_chunk table in chunks.
Cheers.