I understand that only open tickets are able to be considered "overdue" because when you close them, the overdue value is wiped on the ost_ticket table.
I currently have two tickets that are open and overdue.
However, when I open my dashboard and set the time range to the beginning of time, it says I have 58 overdue tickets. How does it calculate that and what does it mean? Is there a way to see them and open the contents of each ticket? The advanced search filter for "overdue" = "checked" doesn't work because it only considers open overdue tickets.
I'm assuming it's adding up all the open + closed tickets that were once overdue. I just don't understand how it could calculate that if the ost_ticket overdue column gets wiped when the ticket is closed.
