Hi. I'm missing %{ticket.number} in my emails. It's been working at the beginning but not sure what happened. It is missing in agent and recipient emails. This is what my template looks like: Thank you!
Uszu
Sounds like you modified the code or using a 3rd party plugin or having db issues or you are using a really old version.
Cheers.
OR you could've added a custom field with the Variable name number. Variables must be unique meaning you can't use the built-in ones either. So if you have a custom field with the Variable as number change it to something else.
number
Uszu How did you configure the email in osTicket? I'm having trouble setting it up. Could you please help me? I'm hosting it locally using XAMPP.
KevinTheJedi Thank you so much!! Silly me
