Statistics Report value incorrect

johnson-chong

I found there is an issue in statistics report. The value os Opened is smaller than Assigned and Closed.
I have try to use ticket filter for each department, the total ticket number is not match.
Please assist.

Here is the screenshot

KevinTheJedi

johnson-chong

These statistics are historical. Meaning it will show you the count of all Tickets that were Opened within that Department within the given time frame. This includes Ticket that are no longer open, tickets that are no longer in the Department, etc.

Cheers.

johnson-chong

I would like to know how to find each column value. can I use the Ticket -> Search and the filter and get the value ?
For example
The Closed ticket for row3, How Closed value will bigger than the Opened ticket ?

Thanks for your reply.

johnson-chong

I have another issue, the scenario is like this.
i have department transfer 13 ticket from general support to department 1.
so in the picture below will have 13 ticket in reoprn column, but the opened ticket didn't have any change.
want to know, how opened ticket happen ?

Thanks for your reply

KevinTheJedi

johnson-chong

You can look at class report to see the queries used to calculate the data.

Because the ticket was transferred to that department; not opened in that department.

Cheers.

johnson-chong

Before that i have clear table thread & thread_event table. have any method can regenerate back the data?

Thanks for you reply

KevinTheJedi

johnson-chong

If you cleared the data then it’s gone. You would need to restore from backup or start over.

Cheers.