OS: AlmaLinux-9.4
I spun this server up a few months ago as an upgrade but it got side-tracked. It was working fine, last I checked. Today I was adding some labels to the Ticket Details. I went to send a test ticket but nothing showed up. Upon further investigation, I found a long PHP error message:
Fatal error: Uncaught InconsistentModelException: Unable to prepare query: Unknown column 'B4.subject' in 'field list' SELECT A1.number AS number, A1.ticket_id AS ticket_id, A1.source AS source, A1.lastupdate AS lastupdate, B4.subject AS cdata__subject, A1.isoverdue AS isoverdue, B6.name AS user__name, B4.priority AS cdata__priority, A1.dept_id AS dept_id, B7.name AS dept__name, A1.isanswered = '0' AS 2GkBZxz, (SELECT COUNT(R0.id) AS count FROM ost_thread Q7 JOIN ost_ticket Q8 ON (Q7.object_type = 'T' AND Q7.object_id = Q8.ticket_id) LEFT JOIN ost_thread_entry R0 ON (Q7.id = R0.thread_id) WHERE Q8.ticket_id = A1.ticket_id AND NOT R0.flags & 4 != 0) AS _thread_count, (SELECT COUNT(R1.id) AS count FROM ost_thread Q7 JOIN ost_ticket Q8 ON (Q7.object_type = 'T' AND Q7.object_id = Q8.ticket_id) LEFT JOIN ost_thread_entry R0 ON (Q7.id = R0.thread_id) LEFT JOIN ost_attachment R1 ON (R1.type = 'H' AND R0.id = R1.object_id) WHERE Q8.ticket_id = A1.ticket_id AND R1.inline = 0) AS _att_count, B8.expire > NOW() AND NOT B8.staff_id = 1 AS _locked, (SELECT COUNT(R0.id) AS count FROM ost_thread Q7 JOIN ost_ticket Q8 ON (Q7.object_type = 'T' AND Q7.object_id = Q8.ticket_id) LEFT JOIN ost_thread_collaborator R0 ON (Q7.id = R0.thread_id) WHERE Q8.ticket_id = A1.ticket_id) AS _collabs FROM ost_ticket A1 JOIN ost_ticket_status A2 ON (A1.status_id = A2.id) LEFT JOIN ost_thread A3 ON (A3.object_type = 'T' AND A1.ticket_id = A3.object_id) LEFT JOIN ost_thread_referral A4 ON (A3.id = A4.thread_id) LEFT JOIN ost_staff A5 ON (A4.object_type = 'S' AND A4.object_id = A5.staff_id) LEFT JOIN ost_thread A6 ON (A1.ticket_id = A6.object_id AND A6.object_type = 'C') LEFT JOIN ost_thread_referral A7 ON (A6.id = A7.thread_id) LEFT JOIN ost_staff A8 ON (A7.object_type = 'S' AND A7.object_id = A8.staff_id) LEFT JOIN ost_team B0 ON (A4.object_type = 'E' AND A4.object_id = B0.team_id) LEFT JOIN ost_team B1 ON (A7.object_type = 'E' AND A7.object_id = B1.team_id) LEFT JOIN ost_department B2 ON (A4.object_type = 'D' AND A4.object_id = B2.id) LEFT JOIN ost_department B3 ON (A7.object_type = 'D' AND A7.object_id = B3.id) LEFT JOIN ost_ticket__cdata B4 ON (A1.ticket_id = B4.ticket_id) LEFT JOIN ost_ticket_priority B5 ON (B4.priority = B5.priority_id) LEFT JOIN ost_user B6 ON (A1.user_id = B6.id) LEFT JOIN ost_department B7 ON (A1.dept_id = B7.id) LEFT JOIN ost_lock B8 ON (A1.lock_id = B8.lock_id) WHERE (A1.team_id IN (1) OR A1.staff_id IN (1)) AND A2.state = 'open' AND ((A2.state = 'open' AND (A1.staff_id = 1 OR A5.staff_id = 1 OR A6.object_type = 'C' AND A8.staff_id = 1 OR A1.team_id IN (1) OR B0.team_id IN (1) OR A6.object_type = 'C' AND B1.team_id IN (1))) OR A1.dept_id IN (1, 2, 3) OR B2.id IN (1, 2, 3) OR A6.object_type = 'C' AND B3.id IN (1, 2, 3)) AND (A1.ticket_pid IS NULL OR A1.flags & 8 != 0) GROUP BY A1.ticket_id ORDER BY B5.priority_urgency ASC, A1.est_duedate DESC LIMIT 25 in /var/www/html/osTicket/upload/include/class.orm.php:3483 Stack trace: #0 /var/www/html/osTicket/upload/include/class.orm.php(3529): MySqlExecutor->execute() #1 /var/www/html/osTicket/upload/include/class.orm.php(2104): MySqlExecutor->getArray() #2 /var/www/html/osTicket/upload/include/class.orm.php(2054): HashArrayIterator->{closure}() #3 /var/www/html/osTicket/upload/include/class.orm.php(2033): CallbackSimpleIterator->next() #4 /var/www/html/osTicket/upload/include/class.orm.php(2042): CallbackSimpleIterator->rewind() #5 /var/www/html/osTicket/upload/include/class.orm.php(1713): CallbackSimpleIterator->valid() #6 /var/www/html/osTicket/upload/include/class.orm.php(1723): CachedResultSet->fillTo() #7 /var/www/html/osTicket/upload/include/class.orm.php(1739): CachedResultSet->asArray() #8 /var/www/html/osTicket/upload/include/staff/templates/queue-tickets.tmpl.php(258): CachedResultSet->getIterator() #9 /var/www/html/osTicket/upload/scp/tickets.php(569): require_once('...') #10 /var/www/html/osTicket/upload/scp/index.php(17): require('...') #11 {main} thrown in /var/www/html/osTicket/upload/include/class.orm.php on line 3483
