Fetched Emails

spicehead-klm

I'm running into an issue where not all of my emails are being fetched in a day and I'm having to move them manually from the archive folder (where they are tagged as 'inbox' instead of the folder name) back to the inbox. I even have to do this a few times for a ticket. These tickets are currently set to Fetched Emails: Archive - Move to Folder. I have been reading a lot of people having this issue in this thread: https://github.com/osTicket/osTicket/issues/6407

My question is: Why is it not recommended to 'do nothing' for Fetched Emails? I don't want to switch it to this option blindly.

Thank you.

KevinTheJedi

spicehead-klm

Because they have a potential to be reprocessed and create duplicates, etc.

Cheers.

ntozier

spicehead-klm My question is: Why is it not recommended to 'do nothing' for Fetched Emails? I don't want to switch it to this option blindly.

For the following reasons:

mailboxes have a maximum storage. never deleting means you risk filling the mailbox.
if there is an issue with osTicket, it can result in duplicate tickets being opened.
if you delete a ticket in osTicket, it will be re-created from the mail in the mailbox.
I generally prefer set it and forget it solutions. (with documentation of course)