Adding new Forms Based on Triggers

ahmetakkoc

Hi!

We started using osTicket in my company a couple months ago, and so far it has been a major time saver.

There is some interest to sync between our tickets created in OS and a secondary system we use (for Quality Management/Documentation). I have been creating custom forms for additional fields we need and as an example it works good enough.

I am wondering if it's possible to add additional forms, based on the values in certain variables or keywords in the issue title/description. I believe this can be done from Filter Actions. Is that this an intended use-case for Filter Actions? If so could anyone refer me to the relevant osTicket documentation/a good example?

Thanks in advance!

KevinTheJedi

ahmetakkoc

No, we do not have anything like that for Forms. Forms/Fields are based on Help Topic and that’s it.

Cheers.

ahmetakkoc

I just read the original blog-post https://osticket.com/custom-forms-fields-and-lists/

The main thing that controls forms (unless you add them manually) is the Help Topic when the ticket was created.

I guess it's key to set an appropriate Help Topic from the start.