Hey!
Where can we find out in the database information about whether a ticket was opened by an agent (in the name of an end-user) or by an end-user.
JuVDC
Mainly through the Thread Events.
Cheers.
Hey KevinTheJedi yep indeed thanks, found it. Events -> ID = 1 (created) -> the you can filter between S (staff) or U (user)
