KevinTheJedi Thanks! I've replaced it as of today, so hopefully all our osticket problems are now resolved! You've been a great help!

    PHP 8.0.27
    MySQL 8.0.15
    osTicket 1.17.5
    Oauth Plugin 0.6
    Windows Server 2022

    I've been using OAuth2 and just ran into this issue. I've followed the steps to unpack the auth-oauth2.phar file and edit the database. Everything there matches what @KevinTheJedi wrote here (https://forum.osticket.com/d/105728-ms-oauth2-error-the-api-version-v2-has-been-depreciated/41). OAuth2 authorization is successful, but I'm getting the 5.7.3 Authentication unsuccessful on the outgoing (SMTP).

    In addition, these are full mailboxes, not shared. Authenticated SMTP (and all other protocols) is enabled on the user's mailboxes.

      mrudella

      Check if the API Permission is added and admin consented in the app registration. Make sure the user has Authenticated SMTP enabled in O365. Also make sure the user doesn’t have a policy attached that restricts/blocks SMTP.

      Cheers.

          KevinTheJedi
          Thanks for the reply. I've verified the API permissions and Authenticated SMTP. No policies in effect that would restrict/block SMTP.

              KevinTheJedi
              Yes, I am. The enterprise app and app registration is shared among all of the email accounts within osticket, but I am using an incognito window and authenticating with each unique user/mailbox login. Also, if it matters, I’m using the tenant-created accounts with onmicrosoft.com logins/addresses. It’s been setup that way since changing over to OAuth.

                  mrudella

                  Then you should be fine. Maybe disable SMTP, reenable it, and retest for each account?

                  Cheers.

                      We also have this problem with SMTP.

                      The "hack" worked OK for the accounts we use to only receive email, but the account we use to send cannot authenticate:

                      This is not a new account, used to work fine up until yesterday.

                        KevinTheJedi

                        Thanks for confirming. I have disabled and enabled Authenticated SMTP for these accounts and will be testing in a few hours.

                          KevinTheJedi

                          I created a ticket with Office 365 support and they recommended a test via powershell:

                            Let's first turn off MFA, Conditional Access Policies, Security Default.
 
  Then you could run PowerShell commands below to narrow down done if the issue occurs within our side. If the PowerShell command can send successfully, then the issue occurs within just the app scope but not from our side.
 
  $cred = get-credential
  Send-MailMessage -To "user@domain.com" -from "user@domain.com" -Subject 'Test message' -smtpserver smtp.office365.com -usessl -Credential $cred -Port 587

                          The results of that test email were successful and I received it from one of the accounts that is used by OSTicket.

                              mrudella

                              Then I am unsure. It’s working for everyone else so it’s a config issue somewhere in your end.

                              Cheers.

                                  KevinTheJedi As I said it's not working for us either, so it's definitely not working for "everyone else". Has anyone else confirmed specifically that SMTP works for them?

                                      symoss mrudella

                                      The only thing I can recommend at this point is to maybe create a brand new App Registration in Entra and following the osTicket OAuth2 documentation exactly as it states. Also, you should now be using the Scopes of offline_access https://outlook.office.com/IMAP.AccessAsUser.All https://outlook.office.com/POP.AccessAsUser.All https://outlook.office.com/SMTP.Send.

                                      As long as you modify the plugin as stated above, use the correct Scopes, and authenticate as the correct user you should have no issues. I just retested with my O365 personal email and it's working as intended for both IMAP and SMTP using these instructions.

                                      Cheers.

                                          @symoss how long do you use this account?
                                          Maybe your certificate is outdated. You can check your client secret. It will expire all two years.

                                            KevinTheJedi
                                            i got the plugin edited, i cant seem to figure out how to manipulate our database. i was able to login to mariadb, i got to the database, and tablet contents, but im strugging to put together the right update command to change the install path and the 1 to 0. can you provide any help on this? also, im using Government 365 if that matters.