How to auto-assign ticket to department's manager? I tried as seen below but ALL tickets get assigned to the last chosen user.
nitinm
Can you further elaborate? Can you show a screenshot of the ticket header and thread events?
Cheers.
KevinTheJedi Not sure what you mean by 'Ticket Header' and 'Ticket Events'. Can you direct me where I can find these?
Do you have any kind of ticket filters? They can override ticket assignments.
Daedalus01 No, there are no ticket filters.
Ticket header is the header of an example ticket. Thread events are simply the events within the thread.
KevinTheJedi Please see below screenshot of ticket header and ticket events. I hope this is what you were asking for. If it is incorrct, please do let me know...
You have a Ticket Filter assigning the Tickets to the Agent starting with "Pri...".
KevinTheJedi Got it. Thanks Kevin!
