I posted last week, but I guess it wasn't sent or deleted.
v1.18.1, for me, has an internal server error on the homepage only, but /scp loads fine, and we can process tickets, etc.
I tried PHP 8.2 and 8.3 it didn't fix it - I guess I can try going back to php7 ? maybe uninstall the filesystem plugin and put it back on.
Our server team have responded to me, seems that its to do with the Attachments in the Filesystem Plugin .phar file I uploaded to see if that was corrupted or something.
We've checked the error logs and below are the logs:
[13-Sep-2024 15:22:06 UTC] PHP Fatal error: Uncaught Error: Failed opening required '/home/user/public_html/lib/setup.php' (include_path='./:/home/user/public_html/include/:/home/user/public_html/include/pear/') in /home/user/public_html/config.php:29 Stack trace:
0 phar:///home/user/public_html/include/plugins/audit.phar/audit.php(4): require_once()
1 /home/user/public_html/include/class.plugin.php(706): include_once('phar:///home/bo...')
2 /home/user/public_html/include/class.plugin.php(223): Plugin->getImpl()
3 /home/user/public_html/include/class.plugin.php(194): PluginManager::allInstalled()
4 /home/user/public_html/include/class.osticket.php(685): PluginManager->bootstrap()
5 /home/user/public_html/main.inc.php(34): osTicket::start()
6 /home/user/public_html/client.inc.php(21): require_once('/home/user/...')
7 /home/user/public_html/index.php(16): require('/home/user/...')
8 {main}
thrown in /home/user/public_html/config.php on line 29
As you can see, there's an uncaught error that talks about "Failed opening required..." and the file that we failed to open is setup.php. For some reasons, we can't locate setup.php since this folder "lib" is missing in /home/user/public_html/ folder directory. We've really checked all the folders inside public_html and we can't seem to find the folder "lib".
Server info:
