Mail format MIME with Office365

AntonioMQ

Hi, here are my Osticket details:

Server Information
Version osTicket v1.17 (1d8b790) — v1.17.5 is available
Web Server Software Microsoft-IIS/7.5
MySQL Version 5.5.65
PHP Version 8.0.24

I have configured the email following the Osticket guide, Microsoft Authorization Guide (https://docs.osticket.com/en/latest/OAuth2/Microsoft%20Authorization%20Guide.html#microsoft-authorization-guide).
I have configured the MTA with the same email that I had configured, but when I do the email test, I receive an email in MIME format. Can you help me?

This error is when a user makes a ticket and it is sent by email:

This error is when doing the email sending test from the administrator panel:

This is the email I receive:

This is a message in Mime Format. If you see this, your mail reader does not support this format.

--=_8fda2f9628547bef45f28566f2fa0cdf
Content-Type: text/plain; charset=utf-8
Content-Transfer-Encoding: base64

MTExMTEKUmVmLU1pZDogQmF4cmJFSS1lYXRBVi1BQUFBQUFBQUFBQUFBQUFBUDg0SjE0SUUt
c3Vwb3J0LnRpY0BjZW50cmVtcS5jYXQK
--=_8fda2f9628547bef45f28566f2fa0cdf
Content-Type: text/html; charset=utf-8
Content-Transfer-Encoding: base64

PHA+MTExMTE8L3A+
--=_8fda2f9628547bef45f28566f2fa0cdf--

Thank you very much

KevinTheJedi

AntonioMQ

This is why you should always stay up-to-date. This has been addressed in later versions. Please upgrade and retest.

Cheers.

AntonioMQ

Thank you very much KevinTheJedi for your reply. I will try to update and let you know.

AntonioMQ

I can't do the update directly because my colleagues made a lot of changes in php. I would have to test it on another test server. How can I clone osticket to put it on another test server, with the same configuration, to see if the update works correctly? Thank you very much.

KevinTheJedi

AntonioMQ

You can do it but you have to make sure the helpdesk is offline and fetching disabled on the clone as otherwise the system would fetch mail into the clone and not into production. Dump the database (mysqldump command is best), import the dump into a database on the new server, copy the include/ost-config.php file from the old server to the new one, and then do what you need.

Cheers.

AntonioMQ

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Hi KevintheJedi, I performed osticket clone to perform the update in test mode, but before doing so, I tested to see if it works, and in technical mode, I can access without problem, but when I enter user mode, and check with ldap, it gives me this error:

"Fatal error: Uncaught Error: Call to a member function dn() on bool in phar://C:/inetpub/wwwroot/osticket-test/include/plugins/auth-ldap.phar/authentication.php:390 Stack trace: #0 phar://C:/inetpub/wwwroot/osticket-test/include/plugins/auth-ldap.phar/authentication.php(225): LDAPAuthentication->lookupAndSync() #1 phar://C:/inetpub/wwwroot/osticket-test/include/plugins/auth-ldap.phar/authentication.php(479): LDAPAuthentication->authenticate() #2 C:\inetpub\wwwroot\osticket-test\include\class.auth.php(341): ClientLDAPAuthentication->authenticate() #3 C:\inetpub\wwwroot\osticket-test\login.php(51): AuthenticationBackend::process() #4 {main} thrown in phar://C:/inetpub/wwwroot/osticket-test/include /plugins/auth-ldap.phar/authentication.php on line 390".

Any idea?

Thank you very much

AntonioMQ

Finally I did the whole process again and it worked correctly... mysteries of computing 🙂