Do not create a ticket by e-mail

Ezmin

Tickets are not displayed in open tickets.
I send a letter to the mail, after a while the letters are moved to another folder, as configured, but there is no ticket.
If you create a ticket through the site, the ticket will be displayed.
Moreover, the number of the ticket created through the site takes into account the numbering of tickets sent by mail
Example
I sent 5 tickets by mail, they are not displayed
I sent a ticket through the site, it will be displayed under number 6
What should I do so that I can see applications created by mail
auto-cron is disabled
path to php and cron.php is registered in the Crontype file
Contents of the Cron.php file by default, I didn't change anything in it

Ezmin

Important clarification: if you turn on the truck crane, the requests will be displayed

KevinTheJedi

Ezmin

Seems like you don’t have access to the Tickets' Department(s). In order to see a Ticket you must have access to it; mainly via Department access.

Cheers.

Ezmin

all users have access, I found that I can find all requests by searching by date
But I still can't see them in open tickets

Ezmin

also when I click on the ticket I get an error Unknown or invalid ID

KevinTheJedi

Ezmin

Then you don’t have access to the Tickets' Department(s).

Cheers.

Ezmin

After some time of testing, I noticed that some requests are visible in open ones, and some are not, there is no difference between the tickets
Those that are not visible in open ones can still be found through the search, but you cannot view them, assign them to an employee or change their status - an error Unknown or invalid ticket ID

KevinTheJedi

Ezmin

Then it sounds like you don’t have access to the tickets. Add yourself to all departments and retest. Otherwise you’ll need to look at your various logs for any related errors.

Cheers.