Large file in email clogging up the fetch queue

JuVDC

Hey this is the 2nd time this happens to us where an email with a large file is basically blocking the fetching queue... As soon as I moved that email, all others got fetched... They were stuck for a week... :-(

The file is 27mB, however both agent and ticket attachment settings are set to 64mB so I am not sure what else I can do to prevent this issue in the future.

Is there some other settings I could play with?
Or set the fetch to skip the blocking emails and move to the next ones in line?

KevinTheJedi

JuVDC

Apache/LiteSpeed/IIS/NGINX has limits, PHP has limits, MySQL/MariaDB has limits, etc. Go through all the relevant documentation for file size limits, post limits, etc. for all of the above, tweak them, restart the services, and retest.

Cheers.