How do I set a default value for Help Topic selection in Open a new ticket?
nitinm
Via the Default Help Topic. I feel like you would benefit from reading the documentation. You will find answers to most if not all your questions there:
Cheers.
Thanks! Sorry, I missed this setting 🙂
I did find this setting and adjusted it to the topic would like for tickets opened via e-mail but this setting doesn't apply. osTicket still assigns a different help-topic.
Which setting overrules the sitting mentioned as "solution" in this thread?
userofosticket
It's likely due to the email's own settings or potentially even a Ticket Filter.
