Canned response variable for current agent

zabbx

Hello all,
I wish to make a canned response like

TEXT TEXT TEXT

Sincerely,
Firstname, lastname of the agent who is closing the ticket

I have tried using %{ticket.staff.name}, but as far as I can gather that only returns the name of whoever is assigned to the ticket, it does not work if the ticket isn't assigned, and it definitely doesn't work when a Team is assigned.
Since the variable list at the docs doesn't show anything of what I need, and the code completion feature doesn't show much more, I fear this is impossible.

Does anyone know a way to do this, or is it really not possible?

KevinTheJedi

zabbx

You are looking at the wrong variable. Ticket.Staff is the Assigned Staff. You are actually looking for %{response.staff.name}.

Cheers.

zabbx

Thanks, that seems to work.

Is there a place where I can find all such variables?