Tickets sequence

ramy-cs85

Hi dears,

kindly help me I noticed that departments sequence numbers are round-robin between departments for Example IT-0030 then if a new ticket created for CRM department it will take number CRM-0031 , how to make separate tickets sequence for each department if I have more than two departments

KevinTheJedi

ramy-cs85

Number Formats are set per-Help Topic; not per-Department. You would need to create a new Format and Sequence for each new number set you want to count separately. You can go to each Help Topic, set New Ticket Options > Ticket Number Format to Custom, set your Format, click Manage next to Sequence, click Add New Sequence, name the sequence, set the increment and padding, save, set the Sequence to the sequence you created, and save changes.

Cheers.

ramy-cs85

KevinTheJedi thank you very much

ramy-cs85

what about the tasks sequence for different departments how to make it count separately

KevinTheJedi

ramy-cs85

Currently, you can only use one number format/sequence at a time for Tasks.

Cheers.