How to Limit Team and Status Access to Specific Departments in osTicket?

Argentorate

Hello,

In our osTicket instance, I have set up multiple teams and various "Ticket statuses."

Currently, a member of Team X can assign a ticket to Team Y. Is it possible to assign statuses or teams to specific departments so that members of Team X, within their own department, cannot access or assign tickets to teams from other departments?

Sorry if my question is unclear.

Thanks a lot,

KevinTheJedi

Argentorate

You can do so via Visibility Permissions:

https://docs.osticket.com/en/latest/Features/Visibility%20Permissions.html

Cheers.