Customizing Ticket Details for Different Teams in osTicket

Argentorate

Hello,

In our osTicket instance, I have added custom fields to our tickets as shown below:

I would like to add a new team in osTicket. However, this new team does not require these custom fields.
Is there a way to have different "Ticket Details" for my different teams?

Here are my server settings:

Thanks a lot for your help !

KevinTheJedi

Argentorate

Ticket Forms and Fields solely depend on the Help Topic. You cannot selectively show fields based on anything else other than Help Topics.

Cheers.

Argentorate

KevinTheJedi
Thank you. Indeed, I can choose to display or hide the fields from the "help topics" 🙂 Thanks for your help.