I am researching the possibility of using an API to generate tickets in OsTicket for a travel related complaints management system. We will want the API to send in a series of custom fields e.g. booking reference number, booking dates, complaint code etc. The api documentation says:
Custom Forms and Fields
Fields added to both the common ticket and common client forms can accept data via the API as well.
Can someone tell me what is meant by "common ticket" and "common client forms" please as they don't seem to relate to the "Built in Forms" under Admin Panel=>Manage=>Forms.
Thanks
NB - I didn't post the version etc of the system as I don't believe it relevant to this particular topic.