KevinTheJedi I found the same problem in the link: https://forum.osticket.com/d/104195-authentication-required-error-on-osticket-v1181/8
I just truncated ost_session and disabled the option to bind agent session to IP. But the problem is still happening.
![](https://forum.osticket.com/assets/files/2024-07-23/1721775818-16940-image.png)
my site information:![](https://forum.osticket.com/assets/files/2024-07-23/1721775714-191696-image.png)
Thanks.