Help wth API Error (403) | Unable to create new ticket

jnavia

Hey all,

I've added some filters to my system so that only emails from company users can create tickets.
For anonymity, let's say my company domain is "@DomainA"

The filter was set up to NOT reject "@DomainA" and this is still working fine.

However when trying to add the same exception to "@DomainB", it doesn't let the ticket through:

The part scratched off in red is an email address from "person@DomainB.com"

I'm sure I'm doing something wrong, just not sure what. Any help is appreciated.

Thanks!

KevinTheJedi

jnavia

You can’t use the "Does Not Contain" option like that. It’s accepts only a string value without regex operators like the “or” operator (ie. "|"). You’d be better off using the "Matches Regex" or better yet "Does Not Match Regex" option -or- multiple "Does Not Contain" options.

Cheers.

KevinTheJedi

jnavia

Keep in mind, this specific error can happen in a few different cases:

Ticket was Rejected by a Ticket Filter, etc.
User’s email is on the system ban list.
Your helpdesk is configured to not accept emails from unknown users, the user does not exist in the helpdesk, and the user’s email domain is not associated with an organization (via the "auto-add members" feature).

Cheers.

jnavia

Yep. That did it. I knew I would feel silly.

The reason I did that was this post: https://forum.osticket.com/d/100565-multi-domain-question/2
But if I did not notice the key detail:

Select Does Not Match Regex <--- this!
enter the email addresses I think like:
(email@address1.com|email@address2.com|email@address3.com)

Regex saves the day once more.

KevinTheJedi

jnavia

Hey, it happens to me alllll the time lol Glad you got it working!

Cheers.