Access denied

HariPrakash

Hi everyone. I'm getting following error message when i try to connect: PHP Fatal error: Uncaught mysqli_sql_exception: Access denied for user 'admin'@'localhost' (using password: YES) in C:\inetpub\wwwroot\osTicket\include\mysqli.php:69

mysqli.php:69
if (!@$__db->real_connect($host, $user, $passwd, null, $port, $socket))
return NULL;

osTicket - 1.18.x
PHP - 8.3
MariaDB - 11.4.2

KevinTheJedi

HariPrakash

PHP 8.3 is not supported yet; downgrade to 8.2.
The error is pretty clear; it’s simply stating your username and/or password is incorrect for the database.

Cheers.

HariPrakash

KevinTheJedi
Thanks, Kevin. It's working now. I have an issue with Authentication oAuth - Microsoft: cURL error 77: error setting certificate verify locations: CAfile: C:\php-..\cacert.pem CApath: none

I added the cacert.pem file to the SSL folder, as mentioned in the troubleshooting steps. I also updated the line php.ini.
curl.cainfo = "C:\PHP81\extras\ssl\cacert.pem"

HariPrakash

KevinTheJedi Hi, I still get cURL error 77.

KevinTheJedi

HariPrakash

See this StackOverflow post:

https://stackoverflow.com/questions/17064601/curl-not-working-error-77-for-ssl-connections-on-centos-for-non-root-users

Cheers.