Hi, since yesterday we've had new tickets created from a thread, but how is this possible?
here's the ticket #252571
osTicket version : v1.18.1 (0375576) MySQL version : 8.0.37 PHP version : 8.2.20
mtrottier
Do you happen to have any modifications, customizations, or any 3rd party plugins? We do not have such verbiage of "from a discussion thread" nor "Wire entry" which leads me to believe you have modifications or customizations or somethings along those lines.
Cheers.
KevinTheJedi Hi, Here are the plugins we have.
It started when I created a new ticket from an answer I had received
It doesn’t look like plugins are it so have you done any codebase and/or database modifications? Do you have a language pack installed?
KevinTheJedi yes, we have installed the fr.phar package
Otherwise, no changes have been made to the source code 🙁
Here are the complete plugins from the osticket/include/plugins directory
Well regardless of the odd verbiage in the messages, the actual issue could be that you are having session issues causing a previous created ticket data to be stored in the session (when it should’ve been cleared) triggering the false positive. If you are running Apache I would suggest changing it from PREFORK to FAST_CGI like the below thread:
Or it could be some weird browser thing where it’s appending ?tid= to the URL which will trigger this.
?tid=
