Dashboard

rameshmani

I need to change my agent dashboard from line chart to bar chart in v1.18 ,but i cant able to change ,is there any way to change chart type in dashboard.

KevinTheJedi

rameshmani

No, the line graph is all it has. If you want a bar graph you’ll need to modify the codebase. When modifying the codebase you are always on your own as you are deviating from core. You will proceed at your own risk. Good luck!

Cheers.

rameshmani

Thank you for information,

i need to show my custom column(response_time - column name newly added in ost_ticket table) in ticket reports ,but i cant able to show the column in report,i can make all possible way to show response_time in my ticket report but it cant take the value from table,

kindly provide the necessary steps to add my response_time column in my ticket report ,response_time column is time datatype.

KevinTheJedi

rameshmani

You add the custom field to the Ticket Details Form and then you can export it.

Cheers.

rameshmani

i need to add response_time column in this primary data source data list in select options

give me guidance to add this
'primary' => new DataSourceField(array(
'label' => __('Primary Data Source'),
'required' => true,
'configuration' => array(
'root' => 'Ticket',
),
'layout' => new GridFluidCell(6),
)),
is there any modification in this code???

KevinTheJedi

rameshmani

So you are modifying the codebase and/or database? If so, I already mentioned above:

When modifying the codebase you are always on your own as you are deviating from core. You will proceed at your own risk. Good luck!

If you want to do this natively you must add a Custom Field to your Ticket Details Form. Then you can select the field as a Primary Data Source and you will be able to export the data.

Cheers.

rameshmani

how to add custom column in ost_ticket table, kindly provide steps for that