Change default time zone when creating new account.

Matreco

Dear Kevin, thanks for your help.

Please, could you give me some more help?

Please, where can I change the time zone preferences to America/São Paulo, on the create new user screen?

When I create a new user the default is set to Argentina.

Thanks a lot.

KevinTheJedi

Matreco

When creating their account the user simply chooses the time zone they want. The system defaults to the system default time zone but they can change it to whatever they want.

Cheers.

Matreco

I have already set the system as the default America/SãoPaulo, but when I go to create a new user it shows Argentina.

Would there be a way to fix this?

KevinTheJedi

Matreco

So that means the jstz package is detecting that America / Argentina / Buenos_Aires is your timezone from your browser's preferences.

Cheers.

Matreco

Yes but I'm in São Paulo Brazil
I would like to adjust this if it's not bad for you. Please.
I'm almost able to deploy osticket to a client. Thanks
Thank you

KevinTheJedi

Matreco

There really is no way to change that unless you modify the codebase. We use a 3rd party package called jstz that determines the user’s time zone based on their browser and such. However, this is simply just defaulting, the user can easily select their own.

Cheers.

Matreco

Could you help me hide a part in the new customer addition program?
I would like to hire a service from your company to help me with this problem.

Type create a line in the program that forces the America/SãoPaulo selection....

Thank you

KevinTheJedi

Matreco

We do not offer customization services at this time so we can focus on v2.0. With that being said, this would be a very simple change if you know JavaScript.

I don’t know why this is such a big deal for you as the User can simply select their own time zone when registering their own account.

Cheers.

Matreco

OK no problem.

It's actually not important to me, it was the boss who asked to change.

I thought it would be pretty easy for you to show where I would solve this.

But I will try to resolve this.

Thank you very much