I have set up the SLA, but it is not working.

traartnrc

I have set the SLA time to be used during working hours, but the SLA is still counting the time outside of working hours. How can I fix this in osTicket (v1.16.5)?

KevinTheJedi

traartnrc

Upgrade to a currently supported version (v1.18.1 or v1.17.5). Staying up-to-date with the latest releases ensure you have all of the latest features, bug fixes, and security patches.
Did you attach a Schedule to the SLA that has the needed business hours set? Is the Schedule being overwritten with the Department settings (as explained in the Schedule Help Tip within the SLAs)?

Resources:

Upgrade Docs
SLAs
Schedules
Departments

Cheers.

traartnrc

KevinTheJedi

traartnrc

You need to check the department settings.

Cheers.

traartnrc

Okay, Thank you

traartnrc

I have already configured it, but it still doesn't work.