Here is the API Documentation:
To upload files to custom fields you should be able to just use the Variable name of the field as the key and then format the data exactly as you would the regular attachments.
As far as the template issue you’ll need to look at your web server error logs and PHP error logs for a related error.
Cheers.
Thanks Kevin! I believe I'm following your instructions, but the ticket is not created:
{
"alert": true,
"autorespond": true,
"source": "API",
"name": "Angry User",
"email": "api@osticket.com",
"phone": "3185558634X123",
"subject": "Testing API",
"ip": "123.211.233.122",
"message": "data:text/html,MESSAGE <b>HERE</b>",
"infraccion-pdf": [
{"image.png": "data:image/png;base64,R0lGODdhMAA..."},
]
}
Its gibing me 500 internal error:
thanks
Remove the trailing comma at the end of the attachment object. Also, check your error logs for any related errors.
Cheers.
Sorry, still happening, maybe this way you can see what am I doing wrong?
https://pastecode.io/s/pp86i92t
I will check log error.
Where was the field added? What form? Is that form attached to the help topic you are setting in the API request?
Cheers.
Kevin, first of all thank you so much for the support.
This is the form with the custom field "infraccion-pdf"
This is the help topic with ID 1:
and here the help topic with the form:
Anything else that could help understand this?
These are the setting sof the custom field:
You need to add "topicId": 1, to your JSON payload or set that help topic as the default help topic in your system settings.
Cheers.
That's already in there: https://pastecode.io/s/pp86i92t
And I put that Help Topic as default, but the error is still there.
When I use the defaults attachments key this works, but with the custom key it doesn't.
Idk then, I’ll have to test on Monday to see. It’s basically saying that field isn’t available with the options you provided. So it’s likely disabled somewhere or not attached to the help topic or something.
Cheers.
Thanks Kevin! Need access or anything else Im here.
Hi Kevin! Any chance we can fix this? Thank yuo so much
Ok thanks
