Outgoing mail unable to share other domain

SmartAlphabet2024

Dear Support Team,

I am able to successfully test internal mail from the OS Ticket system; however, emails to external domain mail IDs are not being received.

Here are the specifics of my mail configuration:

Incoming Mail Service: IMAP, Port 993
Outgoing Mail Service: Port 465
Could you please help me resolve this issue?

Thank you for your assistance.

Best regards,
Shyam

KevinTheJedi

SmartAlphabet2024

This doesn’t sound like an osTicket issue. First, check your system logs to see if there are any SMTP/Mailer Errors. If so look into the error and address the issue. Next, check the Sent folder of the email sending the responses/alerts/etc. to see if your mail server keeps a copy of mail sent via SMTP. If so, you can see if the emails were actually sent or not. If they were sent then you need to contact your mail admin as they may not allow sending emails outside the domain. If so they should be able to add an exception for the address you are using.

Cheers.