Issue with Sound Effects for New Tickets in osTicket

tonyph

Hi everyone,

I've recently started using osTicket for our support ticket system and it's been great so far. However, I'm facing an issue with the sound effects for new ticket notifications.

Despite enabling the notification sound option in the admin panel, I don't hear any sound when a new ticket is created. I've checked my browser settings and they seem to be fine.

Has anyone else encountered this problem? If so, what steps did you take to resolve it? Are there specific browser settings or osTicket configurations that I might be missing?

Thanks in advance for your help!

Best regards,
Lula Kial

RBGE

tonyph osTicket doesn't have sound notifications. Are you using a plugin or modified version? If so, you'll need to reach out to whoever wrote the plugin or customisation.

KevinTheJedi

tonyph this is your first warning of posting external links like that.

RBGE I’m pretty sure this is spam.

tonyph

KevinTheJedi
Hi KevinTheJedi,

I appreciate your prompt response and understand the importance of adhering to the community guidelines. I apologize for any confusion caused by my previous message.

I'm experiencing an issue with osTicket where the sound notifications for new tickets are not working despite enabling the option in the admin panel. I've double-checked my browser settings, ensuring that sound notifications are allowed, but I still don't hear any sound when a new ticket is created.

I was simply seeking advice on troubleshooting this specific issue. Has anyone else experienced this problem? Are there additional browser settings or osTicket configurations that I might be overlooking?

Thank you for your understanding and assistance.

KevinTheJedi

tonyph

There is no such thing so I have no clue what you are talking about. It sounds like you may be using a modified version of osTicket. If so you’d need to contact the modded directly for further assistance.

Cheers.