We just installed osTicket and we are trying to group end users by their departments within the organization. It looks like the "Department" field in osTicket references the Agents department, not the end users. For example, if the help desk is used for multiple department agent users for IT, maintenance, etc., then that is the department that is shown.
Is there a way to add a field for the end user to the contact form, such as a drop down list where they are required to select their department?
