embed on web app and auto capture user details

menglim

i have a web app and like to let users open tickets when they are logged in without having them do a separate sign up.
i'm looking for a way to automatically capture details from the users like their email and other details that will let us identify who they are and their other account details.

is this possible with osTicket?

KevinTheJedi

menglim

Can you give an example? I’m not understanding what you’re asking.

Cheers.

menglim

I would like users who login to their account be able to open a ticket. I was hoping that the ticket can capture the user that is logged in and the account (company code). And if that user is not existing yet in osTicket, it would automatically create that user.

KevinTheJedi

menglim

We have different options for this such as installing the HTTPassthru Plugin (this requires additional external setup with something like kerberos, etc. to be able to send user/agent auth details via the webserver), we have the LDAP Plugin which allows for AD integration, and we have the OAuth2 SSO Plugin which allows you to integrate with any of your OAuth2 Authentication providers.

So if I understand you correctly you want people to use their company credentials (username/email + password) to login to osTicket instead of them having to create a new account specifically for osTicket with a separate password, right? If so, the options above will handle that. If they login using HTTPassthru, LDAP, or OAuth2 SSO the system will either link that to their local osTicket account or automatically register a new account for them.

Cheers.

menglim

is there a documentation on how to setup and configure this plugin?

KevinTheJedi

menglim

We don't have a guide for HTTPassthru as on the osTicket side all you do is install the plugin, create an instance, and enable the instance. All other configuration is done externally via something like Kerberos (as I mentioned above).

We do not have a guide for LDAP as it's pretty self-explanatory for anyone familiar with AD.

We do have guides for OAuth2 SSO for Microsoft, Google, and Okta. However you can configure any provider as long as they follow the OAuth2 norms:

https://docs.osticket.com/en/latest/Guides/OAuth2%20Guide.html#authentication

Cheers.