Fetching mail problem

MrKarnister

Hello,

I have a problem fetching emails from my outlook account. I was able to authorize the account using OAuth. There is no problem sending emails, however, there is no download. osTicket has added an archive folder to my outlook account, also guessing that it has access to it. osTicket is standing locally on IIS2. I've read that I need to do some sort of cron on the system. because it won't run without it. However, I don't quite understand what this cron is supposed to do. Nor how to formulate it. in the documentation I have something like this:

*/5 * * * * nobody /path/to/php /path/to/api/cron.php

As far as I understand the first part this first path is the path to my folder containing the PHP used?
that second path is the path leading to some files on the server?

I will be very grateful for your help.

best regards.

RBGE

MrKarnister If you're using IIS, I'm going to assume you're on a Windows server? If so, you won't use cron, you'll use Task Scheduler instead. Just create a scheduled task that runs however frequently you want (2 minutes is a good measure) that runs the command

php C:\inetpub\wwwroot\api\cron.php

Obviously if your web directory isn't in C:\inetpub\wwwroot, change that part!

Edit: you may also need to ensure in osTicket admin settings that Email -> Settings is set as below