Users not able to view the responses of Tickets after the Agents respond via post reply @KevinTheJedi
st512
Can you provide more information? Can you post any helpful screenshots showing the issue? A screenshot of Admin Panel > Dashboard > Information would be nice as well.
Cheers.
KevinTheJedi
These are the screenshots of osticket info, view of user portal (where no response of agent is viewable) and view of response by Agent via Agent Panel
In your screenshots, the Agent is posting an Internal Note; not a Reply. Make sure the Agent is using the Post Reply tab and not the Internal Note tab.
KevinTheJedi If this is the case, the issue is resolved, please. Thank you very much.
Anyway, I will confirm this issue after some time please.
You may want to check the Agent’s access to that Ticket to ensure they have the appropriate permissions to post a Reply. They may only have the Internal Note tab available and think that’s the Reply box.
You may close the ticket please.
