I would like to know if I would update our osTicket to version 1.18 since we are currently using 1.14, would there be a big impact/changes on the process or setup? Please help. I am afraid that if I start to update the version, we won't be able to use it anymore
Upgrade to new version
kel_gorl changed the title to Upgrade to new version.
- Best Answerset by KevinTheJedi
Upgrading is simple. We have Upgrade Documentation here:
Just make sure you backup your database and site files in case you need to revert back.
Cheers.
- Edited
KevinTheJedi Thank you, Kevin! May I also know if I could upgrade it directly, bypassing the V.15 to V.17?
KevinTheJedi Thanks, Kevin!