os ticket customization

Hello @all

is it possible customize osTicket v 1.12 to auto-assign tickets to more than one team at a time.

what i need to achive is, if a specific help topic is selected, the ticket filter autoassigns it to more than one team

Thanks in advance for the response

You can modify to your liking but you’ll be on your own. Good luck!

Cheers.

KevinTheJedi
Thanks for the response,

but what file i should affect to acheive this?

i mean where should i start? as u know the project is huge, so guide me please

We don’t have customization services so you are on your own. You can look through the codebase on GitHub. They have a good search feature.

Cheers.

ok cool.

but i'll appreciate if you send me a good resource like a tree showing how the project functions or a file dependency or anything likle that

All we have is GitHub, feature/functionality Documentation, and the Forum. Other than that you are simply on your own like everyone else.

Cheers.