Hello @all

is it possible customize osTicket v 1.12 to auto-assign tickets to more than one team at a time.

what i need to achive is, if a specific help topic is selected, the ticket filter autoassigns it to more than one team

Thanks in advance for the response

      KevinTheJedi
      Thanks for the response,

      but what file i should affect to acheive this?

      i mean where should i start? as u know the project is huge, so guide me please

          Biyuktul

          We don’t have customization services so you are on your own. You can look through the codebase on GitHub. They have a good search feature.

          Cheers.

            ok cool.

            but i'll appreciate if you send me a good resource like a tree showing how the project functions or a file dependency or anything likle that

              Write a Reply...