limit help topics to agents of that department

TicketElf

Hi,

is there a way to limit the list of help topics to to agents of that deartment as currently all the topics show for users of all departments. thanks

KevinTheJedi

TicketElf

Admin Panel > Agents > Agents > click one > Permissions > Miscellaneous > Departments

Then attach Help Topics to Departments and Agents without the permission enabled can only see Help Topics attached to their Departments or Help Topics with no Department set.

Reference:

https://docs.osticket.com/en/latest/Features/Visibility%20Permissions.html

Cheers.

TicketElf

Hi, i think that then limits the ability for the agent to transfer the ticket to different departments though, correct?

can it not be granular eough to do both?

KevinTheJedi

TicketElf

Not at this time, no.

Cheers.