Hi,
is there a way to limit the list of help topics to to agents of that deartment as currently all the topics show for users of all departments. thanks
Hi,
is there a way to limit the list of help topics to to agents of that deartment as currently all the topics show for users of all departments. thanks
Admin Panel > Agents > Agents > click one > Permissions > Miscellaneous > Departments
Then attach Help Topics to Departments and Agents without the permission enabled can only see Help Topics attached to their Departments or Help Topics with no Department set.
Reference:
Cheers.
Hi, i think that then limits the ability for the agent to transfer the ticket to different departments though, correct?
can it not be granular eough to do both?