Preset Form for "open new ticket" url

calgia

Helllo

Normally it opens "OSTICKET-URL/open.php". There is the standard with no form selected.
Can i pre-choose the form somehow that if the user opens as example "OSTICKET-URL/open.php?topic=useraccount / create user account"

I have some specific case where in our intranet has some url to the support system where i'd like to pre choose the correct form.

Greetings,
calgia

KevinTheJedi

calgia {url}/open.php?topicId=xxx replace xxx with the Help Topic's ID.

calgia

Thanks!
Whree can i find the topic id?
Need i to search trough database?

Greetings,
calgia

KevinTheJedi

calgia

Through the UI in the browser’s address bar or via database.

Cheers.

calgia

KevinTheJedi found a long and a easy solution. topic id in database i can find.

how abot the other fields like email?
can i there add some tags that as example mail address is automatically filled with xy@domain.com without login?
greetings,
calgia

KevinTheJedi

calgia

Form fields are randomly hashed so most likely not possible; unless you can guess hashes. 😉

Cheers.

calgia

Allrignt, thank you.