Cannot use TLS on LDAP

duongq

Need help with TLS, getting error TLS could not be started: Can't contact LDAP server: Unable to bind to server, osTicket version 1.17.5, i tried both ports 636 and 389.

KevinTheJedi

duongq

Are you using PHP 8.2 by chance? If so, read this comment:

https://github.com/osTicket/osTicket-plugins/issues/276

Cheers.

KevinTheJedi

duongq

Silly question, did you enable the TLS checkbox within the LDAP plugin settings?

Also, have you checked your firewall, open ports, etc. to ensure the connection is allowed? Try pinging that host and also try telnet to the host and port from the server's cli to see if you can even connect there.

Cheers.

duongq

Yes, TLS enable

duongq

Ports 636 and 389 are open on my network

KevinTheJedi

duongq

Did you ever try ping-ing that host and try telnet-ing to the host and port from the server's cli to see if you can even connect there?

Cheers.