Unable to edit queue columns

rbestany

Hi,

Running version: v1.18.1 (0375576)

I go into Settings | Tickets | Queues, and try to add three columns to the Open ticket queue, Department, Help Topic and Status, but the columns do not appear on the live queue.

Any ideas what I am missing here?

rbestany

I am able to add columns to My Tickets, and Pending, just not Open Tickets

KevinTheJedi

rbestany

Then it sounds like your Agent account has modifications on top of the open queue. You can either go to the database and delete your agent modifications to the queue or modify the queue to match the queue's configurations in the Agent Panel.

Cheers.