Mail fetcher erros

wesley-sba

Current version 1.18
As of late we're getting the execive mail error more frequent:
Excessive errors processing emails for plain://localhost:110/POP (Info | Company). Please manually check the Fetch Folder () [1/50 - 0/1]
Some of these mails contain rare symbols or emoticons in subject, sender or body of the mail. Is it possible to fetch these mails without these symbols?

KevinTheJedi

wesley-sba

You need to login to the mailbox and manually remove the stuck email from the fetch folder. The system cannot process that email for some reason and since it can't be processed it can't be moved, etc. We've had many reports of people having issues with the Archive - Move to folder option and they've said that changing it to Do Nothing (not recommended) seems to fix the issue.

You can also keep everything the same and try the below patch. Just beware it has not been reviewed, tested, etc.

https://github.com/osTicket/osTicket/pull/6683

Cheers.

wesley-sba

Hi Kevin,

Thanks for the quick reply.
Is there logging for the mail fetcher? as I'm not sure what the reason is for some of the emails that got stuck.
If there is could you point me to the right direction?

Thanks in advance!
Wesley

KevinTheJedi

wesley-sba

Yes, but not debug information like you are looking for; we log errors mostly. In this case, we would simply log the error you posted above and nothing else. The email simply cannot be read from the mailserver. It could be due to the way we loop through the messages in the inbox, etc.

Cheers.